This page follows one order, a 48″ × 96″ vinyl banner for a storage company, from the customer's first click to a print-ready ticket in your console. There isn't a phone call anywhere in it.
Customers order at yourshop.filerocket.com, a page that carries your name and your logo and looks like your shop. There's nothing to install, for you or for them. The whole thing is a link you send out.
Prefer to keep customers on your own website? Embed the order form right there instead. It resizes itself to fit your page and remembers returning customers, so regulars skip the retyping.
A banner and a business card don't deserve the same questions, so each service gets its own form: job name, quantity, stock, finishing, date needed, and a time dropdown that only offers the hours your shop is open.
Fields wait until they matter: pick grommets, and a spacing question appears. Everything else goes in Additional Instructions.
And you don't build any of it. Tell us your services and the questions your floor needs answered, and we build your forms for you.
Any file type, at practically any size. Big artwork uploads in chunks, so a multi-gigabyte banner file goes through on the first try, without zipping it or splitting it across three emails.
Customers drag and drop from any device, phone included. And PDFs report their page counts on arrival, so a 14-sheet plan set says so before anyone opens it.
The notification goes to the team that runs the job: banner work to the signs & graphics crew, card jobs to the digital press. Nobody plays switchboard.
Put a "Which location?" or "Which department?" question on the form, and the customer's own answer steers the routing. Bigger shops can restrict each team to its own orders, so the plan room never wades through banner jobs.
Your customer gets a confirmation from your shop: your logo, an order number, the files, the specs. It looks like you, because it is you.
Your team's copy reads like it came from the customer, so hitting reply means you're talking to Dana rather than forwarding a form. And every email is tracked per recipient: delivered, opened, downloaded. You know the order landed, and you know when the crew picked it up.
The moment an order lands, the console knows. There's even an optional sound your front desk will learn to love. Every order keeps its files, its specs, its internal notes, and an activity trail that shows who was told, who opened it, and who downloaded which file.
The door swings both ways. Send proofs and finished files out at any size, and each recipient gets a branded email. You see who downloaded what, you can add recipients after the fact, and links expire on your schedule rather than somebody else's.
Start a trial and tell us what you print, and we build your forms around it. Or play customer for thirty seconds first.